Field Service Technician

BLM Group World Wide•Nashville, TN

27d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment, perform preventive maintenance, troubleshoot equipment, and provide emergency repairs at customer sites. The role resolves customer issues and questions promptly while maintaining positive customer relationships. The technician supports sales staff, demonstrates BLM GROUP software capabilities, documents service work and future service needs, and completes service-related records and expense reports. The position involves up to 100% domestic and international travel, including by land or air, as assigned by management. Technicians work primarily in manufacturing facilities with noise levels that may be moderate to loud, and occasionally in an office environment. The role has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolutions to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and determine when to seek technical assistance.
Ability to work effectively with colleagues at all levels and customers with different roles and backgrounds.
Ability to travel domestically and internationally, by land or air, as required.
Ability to work overtime when required.
Ability to perform the stated physical demands, including lifting or moving 50 to 70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Accurately document completed service and future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, domestically and internationally, by land or air.
Perform other duties assigned by management.