Field Service Technician - Midwest

Ametek, Inc.

5d•Onsite

About The Position

The Field Service Technician will provide troubleshooting and support in hardware, software and application questions to customers at site, as well as over the phone in remote sessions. The role involves extensive travel throughout the USA, Monday through Friday, with occasional international travel and work/travel on weekends/holidays. The technician will perform remote and phone technical and applications support, provide installations and training, and conduct complex and basic on-site customer support activities including installation, service, repair, hardware integration, upgrades, troubleshooting, and training on products. Responsibilities also include conducting on-site installation of complex products, following testing procedures, checking operational quality, isolating and correcting start-up malfunctions, answering technical questions, working with in-house support for corrective actions, attending training, and preparing expense and service reports. The candidate must demonstrate ability and willingness to use AI tools to improve productivity and decision-making, and must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs. Continuous Spectro hardware and software training is also required.

Requirements

Competency and high level of understanding of control system electronics and high voltage power supplies.
Hands-on field service experience or Maintenance & repair/service of analytical lab instrumentation.
Competency in use of basic hand tools.
Above average computer skills, knowledge of MS Office, Excel, PowerPoint and other similar software packages.
Associates Degree in a technical field or equivalent experience.

Nice To Haves

Experience in the operation of Analytical Instrumentation (ICP-OES, ED-XRF, HH-XRF & Arc/Spark-OES) is a plus.
Competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry (preferred).

Responsibilities

Travel extensively, throughout USA Monday through Friday, via plane, automobile or other means of transportation. Occasional International Travel. Occasional work/travel on weekends/holidays. Travel at least 100%.
Perform remote and phone technical and applications support for customers and service technicians.
Provide installations and training to customers and other field service engineers.
Perform both complex and basic on-site customer support activities involving the installation, service, repair, hardware integration, hardware and software upgrades, support troubleshooting, and training on products at customer sites in a timely manner.
Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.
Answer complex technical questions on equipment and work with customers to troubleshoot problems.
Work with In-House Tech Support and Manufacturing groups for corrective action and resolution. Make recommended design changes.
Attend necessary training to obtain the most current knowledge in their area of support
Prepare and submit expense and service reports timely and accurately.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Continuous Spectro hardware and software training. Locally and International.