Field Service Engineer - Midwest Area

Sartorius•Kansas City, MO

4d•Remote

About The Position

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Midwest territory. This is a field-based position covering Missouri, Kansas, Nebraska, and Iowa. Ideal candidate will reside in Kansas City.

Requirements

Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
Demonstrated ability to troubleshoot, repair, and maintain technical equipment.
Strong mechanical and electrical diagnostic skills.
Effective communication and customer service skills.
Ability to manage multiple priorities and work independently in a field-based environment.
Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
Valid driver's license and willingness to travel extensively throughout the assigned territory.
Alignment with our core values of Sustainability, Openness, and Enjoyment.

Nice To Haves

Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.

Responsibilities

Deliver exceptional service and technical support during customer site visits.
Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
Maintain accurate service documentation, reports, and records.
Manage workload and service schedule to ensure on-time customer support.
Utilize field service automation tools and systems to support daily operations.
Follow Sartorius service procedures, quality standards, and safety protocols.
Collaborate with internal technical teams to resolve complex issues and share best practices.
Provide customers with technical guidance, product recommendations, and service insights.
Build lasting customer relationships that drive satisfaction, retention, and business growth.

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Wide selection of health and well-being support such as a variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment.
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service