Field Service Technician
Allpax•Vancouver, BC
•$70,000 - $85,000
About The Position
Are you a hands-on problem solver who thrives in the field? Join ID Technology Canada, a ProMach company, as a Field Service Technician based in Surrey, BC. This position requires regular travel to customer sites across Western Canada and the U.S., offering flexibility and autonomy while being part of a supportive, high-performing team.
Requirements
- 7+ years of experience in field service or technical support, ideally within the packaging, automation, or manufacturing equipment industry
- Diploma or degree in Electromechanical Automation or a related field
- Strong knowledge of PLCs, HMIs, Allen Bradley, and Siemens
- Excellent communication, organization, and problem-solving skills
- Proficiency in Microsoft Office; ERP experience a plus
- Valid driver’s license, reliable vehicle, and ability to travel throughout Canada and the U.S. (by car or air)
- Willingness to obtain and maintain PMMI certification (cost covered by the company)
Responsibilities
- Install, demonstrate, maintain and repair marking, coding and labeling equipment
- Train customer operators and maintenance personnel
- Troubleshoot mechanical/electro-mechanical system
- Assess customer needs and recommend solutions to optimize their processes
- Share and exchange solutions with other service technicians and sales managers
- Keep current on all company products by attending training sessions (onsite/offsite)
- Support administrative or remote technical tasks when not in the field
Benefits
- very comprehensive medical/dental programs as well as life insurance
- generous paid time off program
- retirement savings plan with a company match
- eligible on your first day of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
