Field Service Technician

ExtensisHR•Sacramento, CA

12d•Onsite

About The Position

Western Microsurgical specializes in the sale, service, maintenance and repair of Leica surgical microscopes, serving hospitals, surgery centers, and physicians in the specialties of ENT, Plastics, Ophthalmology and Neurosurgery. This role is for an independent person with experience in the service and repair of equipment. The technician will be responsible for the diagnosis, service, repair, maintenance, and installation of a variety of surgical microscopes following manufacturer guidelines while utilizing superior communication skills during service of end user’s equipment. The role also involves providing sales support for service contracts and new customer leads.

Requirements

High school diploma or equivalent.
Valid driver’s license with spotless driving record is required.
Four (4) years’ experience as a Field Service Technician in medical environment, preferred.
Knowledge and utilization of testing devices and tools required for the adjustment, calibration and repair of equipment.
Strong customer service skills.
Excellent organizational and problem-solving skills.
Must be able to lift up to 100lbs.
Must have the ability to lift and load equipment into vehicle and unload at repair or installation site.
Must have reliable transportation needed to carry supplies and visit customer locations across assigned territory.

Nice To Haves

Associates or bachelor’s degree preferred.
Technical training in the areas of Surgical Equipment, preferred.
Technical training in the areas of Autoclaves, Anesthesia, Monitors, Devices, Medical Gas and Surgical Equipment, preferred.
Electrical, schematic reading, mechanical or carpentry skills, preferred.

Responsibilities

Responds independently to assigned customer service calls to diagnose, service, repair, maintain and/or install surgical microscopes.
Determines parts, supplies or tools needed to complete service calls.
Supplies excellent level of customer service using clear and concise communication skills.
Communicates any special problems to Sales team.
Ensures service commitments are met within outlined response time.
Coordinates delivery of new and evaluation equipment; set up and breakdown of the surgical microscopes.
Advises end user on the use and basic maintenance of equipment.
Timely completion of job data including service fulfillment forms, inventory, expense reports and equipment related items.
Management of inventory; ensuring proper parts are ordered and unused parts are returned.
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Performs all other duties as assigned by management.