Field Service Technician

The Nielsen Company • Ontario, CA

11d • Onsite

About The Position

As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must reside in the Ontario/Riverside area to be considered for this position.

Requirements

• Must reside in the Ontario/Riverside area.
• Must be able to read and write in English.
• Ability to bend and lift television sets.
• Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge.
• Superior customer service skills.
• Organizational and time management skills.
• Identify problems and troubleshoot data/equipment.
• Minimum High School Diploma/GED OR 2+ years equivalent work experience.
• Must have a valid Driver’s License.
• Willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people’s homes.
• Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people’s homes.
• Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray.

Responsibilities

• Establish and maintain long term relationships with assigned Nielsen Families/Households.
• Install Nielsen measurement equipment in newly assigned Nielsen Families/Households.
• Travel Locally for up to 50% of the time.
• Drive for up to 8 hours per day.
• Stand for up to 6 hours per day.
• Kneel for up to 2 hours per day.
• Climb stairs.
• Walk half of a mile.
• Work in all seasons and inclement weather.
• Lift up to 30lbs.
• Go door-to-door into people’s homes.
• Interact with people for several hours in their home.
• Navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people’s homes.

Benefits

• Comprehensive health and wellness plans
• 401(k) with a Nielsen company match
• Generous paid time off policy
• Company-provided vehicle (may be included depending on role)
• Discretionary incentive/bonus eligibility (may be included depending on role)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED