Field Service Technician

The Nielsen Company•Albany, NY

5d•Onsite

About The Position

As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must reside in the Albany area to be considered for this position.

Requirements

Must reside in the Albany area
Must be able to read and write in English
Ability to bend and lift television sets
Previous experience with consumer electronics, software systems, and networking knowledge
Superior customer service skills
Organizational and time management skills
Identify problems and troubleshoot data/equipment
Minimum High School Diploma/GED OR 2+ years equivalent work experience
Must have a valid Driver’s License
Willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people’s homes
Able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people’s homes
Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray
Standing for up to 6 hours per day
Kneeling for up to 2 hours per day
Ability to climb stairs
Ability to walk half of a mile
Ability to work in all seasons and inclement weather
Ability to lift up to 30lbs

Responsibilities

Establish and maintain long term relationships with assigned Nielsen Families/Households
Install Nielsen measurement equipment in newly assigned Nielsen Families/Households
Travel Locally for up to 50% of the time
Drive for up to 8 hours per day
Go door-to-door into people’s homes
Interact with people for several hours in their home