Field Service Technician - Lake Forest, CA

Rivian•Lake Forest, CA

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while delivering an exceptional customer experience. The technician will work under the mentorship of senior technicians and leadership, building technical skills in a dynamic environment. The position is primarily based at a local service center, but may also involve mobile service, remote work, travel, or support for plant operations as business needs evolve. The role includes assisting with vehicle diagnosis, repairs, installations, inspections, and post-repair road tests; following technical resources, repair procedures, and safety requirements; helping manage parts and service operations; documenting repairs; and interacting professionally with customers, suppliers, and other affiliates. The technician is expected to participate in training and continuous-improvement efforts and to increase the quality of work performed with minimal supervision as experience grows.

Requirements

Minimum age of 21.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Foundational understanding of basic electricity, including high-voltage versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical-schematic reading.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior-technician mentorship.
Use available technical resources and follow repair procedures efficiently without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify areas for process improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Engage in required training, maintain current technical skills, and increase the quality of work performed with minimal supervision.