Assistant Manager (Auntie Anne's Lake Forest Oasis - Lake Forest, IL)

Auntie Anne's/Cinnabon/Jamba Juice/Carvel • Lake Forest, IL

4d • $17 - $18 • Onsite

About The Position

The Assistant Manager helps lead the daily success of an Auntie Anne’s bakery by supporting operations, store performance, and team development while delivering exceptional guest experiences. Working closely with the General Manager, this role provides direction and coaching to team members, upholds operational and food-safety standards, and helps foster a positive, accountable workplace culture. The position involves preparing and serving products, handling transactions, supporting shift execution, and maintaining a clean and organized environment in a fast-paced setting.

Requirements

• Must be at least 18 years of age.
• Reliable transportation and consistent attendance.
• Availability to work at least one weekend day (Saturday or Sunday) each week.
• Flexible availability, including evenings, weekends, and holidays.
• Punctuality, including arriving prepared and ready to begin work at the scheduled start of each shift.
• Ability to consistently meet scheduled shifts and proactively communicate scheduling conflicts, emergencies, or absences according to company policies.
• Strong work ethic and a dependable, accountable, team-oriented approach.
• Ability to follow directions, procedures, and brand standards consistently.
• Ability to stand, bend, lift, and remain active throughout a shift.
• Comfort working in warm and cold environments, including around ovens, prep areas, and walk-in coolers.
• Basic math skills and confidence using point-of-sale systems.
• Ability to taste-test products as part of quality-control processes.
• Strong communication, teamwork, leadership, and guest-service skills.
• Food Handler Certification, or ability to obtain it within 30 days of hire.
• Honesty, accountability, reliability, and willingness to learn and grow.

Nice To Haves

• 1–2 years of food-service, restaurant, retail, or supervisory experience.
• Previous leadership, keyholder, shift-management, or assistant-management experience.
• High school diploma or equivalent experience.
• Comfort using smartphones, tablets, and store technology systems.
• TB clearance, if applicable by location.

Responsibilities

• Welcome guests with friendly, energetic, and professional service.
• Assist in leading daily operations and provide direction, coaching, and support to team members.
• Prepare, bake, and serve Auntie Anne’s products according to brand recipes and quality standards.
• Ensure operational, food-safety, and guest-service standards are consistently met.
• Deliver accurate orders and a positive guest experience.
• Operate registers and handle cash, payments, and transactions accurately and responsibly.
• Assist with opening and closing procedures, inventory management, cash accountability, and shift execution.
• Help monitor productivity, labor, and overall store performance.
• Address guest concerns professionally and resolve issues in a timely manner.
• Support hiring, onboarding, training, and development of team members.
• Maintain a clean, stocked, organized, and food-safe environment throughout the shift.
• Arrive on time, in proper uniform, and ready to work at the start of each scheduled shift; maintain reliable attendance and follow call-out and scheduling procedures.
• Plan ahead for transportation, traffic, and parking to ensure timely arrival.
• Take ownership of assigned responsibilities and follow through with attention to detail.
• Support teammates during busy periods and collaborate to achieve store goals.
• Follow food-safety, sanitation, loss-prevention, and operational procedures.
• Demonstrate accountability, professionalism, and a positive attitude.
• Help create a culture of teamwork, reliability, and respect.

Benefits

• Flexible scheduling with 20 to 40 hours per week.
• Free on-duty shift meals.
• Employee discounts on Auntie Anne’s products.
• Paid training with ongoing coaching and development.
• Advancement opportunities.
• Free uniforms.
• Eligible benefits may include health insurance, life insurance, and a 401(k) plan.
• Supportive team and fun, fast-paced work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed