Field Service Technician

BLM GROUP•Orlando, FL

26d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install, maintain, troubleshoot, and repair BLM equipment at customer sites. The role supports sales staff, resolves customer issues in a timely manner, and maintains positive customer relationships. The technician documents completed and anticipated service work, demonstrates BLM GROUP software capabilities, and completes service, installation, time, and expense records accurately and promptly. The position requires travel up to 100%, including domestic and international travel by land or air, as assigned. The technician works primarily in manufacturing facilities, where noise may be moderate to loud, and occasionally works in an office environment. The position has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to effectively use electrical/electronic test and measurement equipment.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Highly organized, with excellent verbal and written communication skills and time management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Effective team player able to work with colleagues at all levels and customers with varied roles and levels.
Ability to perform the physical demands of the position, including lifting or moving 50 to 70 pounds and the described movement, vision, and communication tasks.
Availability for up to 100% travel, including domestic and international travel by land or air, as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and identify future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and submit expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned, including domestic and international travel by land or air.
Perform other duties as assigned by management.