Field Service Technician
About The Position
Analogic’s Global Field Service Department is seeking a dependable Field Service Technician to support Albany International Airport (ALB) and surrounding areas. The role delivers customer service by diagnosing and resolving technical issues, improving customer satisfaction and retention, and supporting profitability. All experience levels are welcome to apply. The technician performs electronic and mechanical repairs, troubleshooting, and preventative maintenance; documents service activity; and maintains positive customer relationships. The role requires technical proficiency, effective communication, and the ability to work independently in the field. It reports to the Area Manager of Security Field Service.
Requirements
- High school diploma or equivalent.
- A minimum of 3–5 years of experience in troubleshooting and repair.
- Strong time-management skills and ability to complete assigned small field projects.
- Technical aptitude and ability to learn and adapt to new technology.
- Professional demeanor and customer-focused approach.
- Professional written and oral communication skills, including the ability to document detailed reports and communicate with internal and external customers.
- Flexibility and openness to a fluid schedule and working environment.
- Must pass a criminal background check, drug test, pre-employment physical, and credit check.
- Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
- Valid driver’s license and dependable transportation.
- Ability to travel up to 10% domestically and internationally by plane; required Real ID and passport for international travel.
- U.S. citizenship or permanent residency (green card) required due to contractual obligations.
- Ability to work overtime and variable hours as required by business needs.
Nice To Haves
- Certified trade training.
Responsibilities
- Diagnose errors and technical problems and determine appropriate solutions.
- Troubleshoot and repair electronic and mechanical equipment, maintaining technical product knowledge.
- Prepare timely, detailed service reports.
- Respond to customer needs and build positive customer relationships while meeting or exceeding company and customer requirements.
- Maintain tools and calibrated equipment in proper condition.
- Meet daily service needs at assigned sites and locations.
- Independently plan and perform field repairs and preventative maintenance.
- Schedule work according to field needs.
- Complete assigned small field projects and manage time effectively.
- Work overtime and variable hours as required by business needs.
Benefits
- 401(k) with company match, vested immediately
- HSA/FSA match
- Eight weeks of paid parental leave
- Healthcare coverage that can adapt as family and health needs change
- Continuous education pathways
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
