Field Service Technician

Analogic•Fairbanks, AK

27d

About The Position

Analogic is seeking a dependable Field Service Technician to serve Fairbanks International Airport (FAI) and surrounding areas. The role supports the Global Field Service Department and reports to the Area Manager of Security Field Service. The technician delivers customer service by diagnosing and resolving technical issues to improve customer satisfaction and retention. All experience levels are welcome to apply. The work involves electronic and mechanical repairs, preventative maintenance, service documentation, and customer relationship building. The technician works independently in the field and needs technical proficiency, strong communication skills, and flexibility to respond to customer and business needs.

Requirements

High school diploma or equivalent and 3–5 years of troubleshooting and repair experience.
Strong time-management skills and ability to complete assigned small field projects.
Technical aptitude and ability to learn and adapt to new technology.
Professional demeanor and customer focus.
Professional written and oral communication skills for detailed reporting and communication with internal and external customers.
Flexibility and openness to a fluid schedule and working environment.
Pass a criminal background check, drug test, pre-employment physical, and credit check.
Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
Obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, as well as the necessary public trust security clearance (eApp); be authorized to access and handle Sensitive Security Information (SSI).
Valid driver's license and dependable transportation.
Ability to travel up to 10% by plane domestically and internationally, with the required REAL ID and passport for international travel.
U.S. citizenship or permanent residency (green card), due to contractual obligations.
Ability to work overtime and variable hours as required by business needs.

Nice To Haves

Certified trade training.

Responsibilities

Diagnose errors and technical problems and determine appropriate solutions.
Troubleshoot and repair electronic and mechanical equipment while maintaining technical product knowledge.
Prepare timely, detailed service reports.
Exceed company and customer requirements and respond to customer needs.
Build positive customer relationships.
Maintain tools and calibrated equipment properly.
Meet daily service needs at assigned sites and locations.
Plan and independently perform repairs and preventative maintenance in the field.
Schedule work based on field needs.