Field Service Technician

MAYEKAWA USA INC•Springdale, AR

14d•Onsite

About The Position

Lead the pre-commissioning, commissioning, troubleshooting, diagnostic, repair and maintenance of DAS Food Automation equipment. Ensure equipment is operating at its full operational efficiency (i.e. maximum yield). Identify problematic production areas in-line with Mayekawa equipment to improve yield. Explain to customers the importance of proper and regular maintenance of equipment. Train customers in the proper operation of equipment including HMI and OEM adjustments. Train customers in the proper cleaning and sanitation procedures of equipment. Assist customers with both on-site and remote (via telephone, emails, etc.) technical assistance. Promote company services and offerings to customers and generate return service opportunities. Create, update, and track detailed commissioning and work order reports in a timely manner. Focus on proper documentation and communication to support different facets of the company. Maintain cleanliness and organizing of customer and company equipment while on location. Comply with all company policies, procedures, processes, work instructions and guidelines. Perform other duties as assigned.

Requirements

Strong understanding of industrial food processing equipment and environments.
Electrical aptitude with the ability to read and interpret wiring diagrams.
Familiarity with HMIs and PLCs is highly desirable.
Proficient in reading service manuals, blueprints, and technical documentation.
Skilled in automation and electro-mechanical systems.
Customer-focused with excellent relationship-building skills.
Clear, concise, and empathetic verbal and written communication.
Highly motivated, self-disciplined, and capable of working independently.
Strong leadership qualities with a proactive and results-driven mindset.
Detail-oriented with a commitment to accuracy and quality.
Team-oriented and able to meet deadlines in a collaborative environment.
Willingness to work overtime, including evenings and weekends.
Ability to travel frequently (>75%), often on short notice, via car and airplane.
Valid driver’s license and passport.
Permanent eligibility to work in the United States.
Minimum of 5 years of maintenance and service experience in a relevant field.
Over 5 years of experience with capital-intensive food processing equipment in the protein industry.
Completion of a 2-year technical degree or equivalent experience.
Ability to sit and use a computer for extended periods.
Capable of lifting and moving up to 45 pounds.
Regular exposure to moving mechanical parts and electrical systems.
Frequent work in high-noise environments.

Responsibilities

Lead the pre-commissioning, commissioning, troubleshooting, diagnostic, repair and maintenance of DAS Food Automation equipment.
Ensure equipment is operating at its full operational efficiency (i.e. maximum yield).
Identify problematic production areas in-line with Mayekawa equipment to improve yield.
Explain to customers the importance of proper and regular maintenance of equipment.
Train customers in the proper operation of equipment including HMI and OEM adjustments.
Train customers in the proper cleaning and sanitation procedures of equipment.
Assist customers with both on-site and remote (via telephone, emails, etc.) technical assistance.
Promote company services and offerings to customers and generate return service opportunities.
Create, update, and track detailed commissioning and work order reports in a timely manner.
Focus on proper documentation and communication to support different facets of the company.
Maintain cleanliness and organizing of customer and company equipment while on location.
Comply with all company policies, procedures, processes, work instructions and guidelines.
Perform other duties as assigned.