Field Service Technician - Albuquerque

Strong Technical Services, Inc.•Albuquerque, NM

23d•$24 - $30

About The Position

The Field Service Technician provides customers with technical support and services related to digital cinema equipment, including preventive maintenance, installation, site surveys, demand service, and emergency service. The role maintains and repairs cinema projection equipment, digital signage, sound systems, servers, and power supplies; tests electronic components; resolves firmware and software issues; and installs and tests electronic or digital equipment. The technician responds to customer needs, determines and carries out support plans, investigates complaints, and records and reports complaint status and disposition. The role also requires daily activity reporting in Field Point, extensive in- and out-of-market travel of up to 70–80%, and availability to work weekends, holidays, and on-call.

Requirements

Associate's degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
Experience with electronics related to the Pro-Av market.
Familiarity with computer and networking concepts and architecture.
Strong attention to detail.
Proficiency with MS Office.
Exceptional customer service skills.
Valid state-issued driver's license.
Ability to stand, sit, squat, and bend for periods of time.
Excellent verbal and written communication skills.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Excellent time management, organizational, and analytical skills.
Self-starter able to find and resolve issues as they are identified.
Ability to successfully interface with a wide range of personnel within the organization.
Ability to travel in and out of market up to 70–80% of the time and work weekends, holidays, and on-call.

Nice To Haves

Experience with digital cinema equipment.

Responsibilities

Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
Provide demand service to customers, determine a support plan, and execute it.
Test electronic assemblies, components, or parts using appropriate test equipment.
Inspect equipment and assemblies for defects, replace defective components, repair equipment, and perform field testing.
Resolve firmware and software issues.
Direct investigations of customer complaints regarding product quality, tolerances, specifications, and delivered condition.
Record and analyze customer complaint information and communicate status and disposition to appropriate personnel in production quality and sales using written and electronic reporting.
Install electronic or digital equipment and test it.
Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
Take ownership and perform other duties as assigned.