Field Service Technician
Ascentek•New Hope, MN
•$27 - $40
About The Position
The Field Service Technician for Reliable Plus, Ascentek’s Vehicle Wash division, services and installs a variety of vehicle wash equipment. The role interacts with customers daily, providing excellent customer service, accurately reporting repairs performed or needed, and building and maintaining professional relationships. The primary focus is preventive maintenance and repair services, with installation support provided when needed. The position involves working at various customer locations, and occasional overnight travel.
Requirements
- High school diploma or GED.
- Valid driver's license.
- Ability to lift up to 50 pounds independently.
- Ability to work independently and as part of a team.
- Ability to communicate verbally and in writing.
- Must meet the mental and physical requirements necessary to perform the essential functions of the position.
Nice To Haves
- Experience servicing vehicle wash equipment.
- Experience troubleshooting and repairing mechanical, electrical/electronic, pneumatic, and hydraulic systems.
- Experience with programmable logic controller (PLC) devices.
- Experience with low- and high-voltage electrical circuits.
- Proficiency with Microsoft Office, Smartsheet, and Service Pro.
- Familiarity with mobile phones and tablets.
Responsibilities
- Perform diagnostic analysis and repairs on vehicle wash equipment.
- Assist with installation of new vehicle wash equipment as necessary.
- Perform scheduled preventive maintenance.
- Maintain an accurate inventory of parts on the company-provided vehicle.
- Maintain tools and test equipment in a professional manner.
- Follow internal and external processes, policies, and procedures governing service delivery.
- Consult with customers on equipment operation and maintenance.
- Accurately report information regarding repair services provided or repairs needed.
- Build and maintain professional customer relationships.
- Perform other tasks and duties as assigned.
Benefits
- Medical plan options, including fertility coverage and free mental health and telehealth coverage.
- Dental and vision insurance.
- Flexible spending account (FSA) and health savings account (HSA) options.
- Paid parental leave.
- Company-provided short-term disability, long-term disability, and life insurance.
- Supplemental insurance, including accident, critical illness, hospital, and supplemental life insurance.
- 401(k) with a company match.
- Pet insurance.
- Tuition reimbursement.
- 21 paid days off.
- 7 paid holidays.
- Company-provided uniforms, tools, and personal protective equipment.
- Paid comprehensive on-the-job training.
- Company-provided phone and tablet.
- Company-provided vehicle.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
