Field Service Technician

BLM Group World Wide•Salt Lake City, UT

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment and perform preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The technician helps resolve customer issues and questions promptly while maintaining positive customer relationships, supporting sales staff, demonstrating BLM GROUP software, and communicating technical issues and service work to the BLM corporate office. The role requires accurate service and installation documentation, timely completion of timesheets and expense reports, safe work practices, and the ability to travel domestically and internationally as assigned. The position involves work primarily in manufacturing facilities, occasional work in an office, and up to 100% travel.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical troubleshooting steps and communicate technical issues and resolutions to the BLM corporate office.
Customer-service skills focused on customer relationships; strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision, use resourcefulness to seek technical assistance, and collaborate with team members and customers at different levels.
Ability to work overtime as required and travel up to 100% as assigned.
Ability to perform the physical duties of the position, including lifting or moving 50 to 70 pounds and a range of standing, walking, climbing, bending, kneeling, crouching, crawling, reaching, and hand-use activities.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Accurately document completed service and future equipment service needs.
Maintain customer service and satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses and complete expense reports on time.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime when required by workload and customer needs.
Travel up to 100% as assigned, including domestic and international travel by land or air.
Perform other duties assigned by management.