Field Service Technician

Intertape Polymer Group (IPG)•Joliet, IL

30d•$21 - $24

About The Position

The Field Service Technician maintains and repairs IPG products within an assigned location to help ensure continuity of customer operations. The technician takes ownership of customer problems and incidents until they are resolved to the customer’s satisfaction or in accordance with applicable service agreements. The role requires knowledge of IPG products and the ability to communicate their value to customers. The technician performs installations, repairs, maintenance, service tasks, and product demonstrations; provides maintenance support and training to customers’ in-house maintenance staff; establishes preventive maintenance programs; assists with testing and evaluating new products and custom packaging equipment; and upgrades software on WAT units when needed. The role also requires accurate service records and other service documentation, as well as support for senior technicians when requested. The position involves frequent travel, including overnight travel by car and air, which may exceed 50% of a work week. Extended work hours and weekend or holiday availability may be needed. Physical tasks include lifting and carrying tools and parts, bending, squatting, walking, standing, sitting for prolonged periods, and pushing or pulling a cart with equipment.

Requirements

High school degree or equivalent.
Three to five years of related experience.
Broad knowledge of electronics and electromechanical principles.
Skill in using PC applications, including Microsoft Office Suite.
Knowledge of basic tools, including multimeters.
Ability to present technical concepts to non-technical individuals.
Ability to understand technical diagrams and manuals.
Strong written and oral communication skills.
Ability to work independently with little supervision.
Customer service and organizational skills.
Ability to reason, communicate, make cognitive decisions, audit data, conduct research, understand deadlines and timelines, and provide accurate results.
Valid state driver’s license and good driving record.
Ability to travel overnight by car and air; travel may frequently exceed 50% of a work week.
Flexibility to work extended hours during the work week and availability to work weekends and holidays as needed.
Ability to lift up to 60 pounds and carry or lift tools and parts weighing up to 20 pounds.
Ability to bend, squat, walk, stand, and/or sit for prolonged periods.
Ability to push and pull a cart with equipment weighing up to 60 pounds.

Nice To Haves

Associate degree in a technology field, such as mechanical, electrical, or electronics.

Responsibilities

Maintain and repair IPG products within the assigned location to help ensure continuity of customer operations.
Take ownership of customer problems and incidents until resolved to the customer’s satisfaction or in accordance with service agreements.
Learn and communicate IPG products’ features, functionality, capabilities, distribution channels, and value to customers.
Perform on-site installations, repairs, maintenance, service tasks, and product demonstrations as required.
Provide maintenance support and training to in-house maintenance staff.
Establish regular preventive maintenance programs for existing end-user accounts.
Assist in testing and evaluating new products and custom packaging equipment.
Record and report faults, deficiencies, and unusual occurrences.
Follow communication and documentation procedures, including issuing RMAs and preparing and submitting work orders, expense reports, and trip reports.
Upgrade software on WAT units when required.
Support senior technicians onsite with other service needs as required.
Maintain proper records of service performed on IPG equipment.
Perform other duties as assigned.