Field Service Technician
About The Position
The Field Service Technician provides technical support, equipment calibration, maintenance, and repair for customers throughout the United States, with occasional international travel. The role services specialized corrosion test chamber equipment and includes equipment installation and startup, calibration, mechanical and electrical troubleshooting, preventative maintenance, repairs, customer training, and remote technical support. The technician coordinates service schedules and works with engineering and sales teams to support customer satisfaction. The position requires frequent travel, approximately 40%–80% of the time, generally two to four days per week. Work takes place at customer facilities, in manufacturing environments, and in office settings. The regular schedule is Monday through Friday, 7:00 AM to 3:30 PM. The company provides a vehicle for business travel, a credit card for authorized business and travel expenses, a cell phone, and a laptop.
Requirements
- At least 3 years of experience as a calibration technician.
- Extensive hands-on experience maintaining, troubleshooting, and repairing equipment.
- Experience with A2LA-accredited ISO/IEC 17025 calibration procedures or comparable calibration quality systems.
- Strong mechanical and electrical troubleshooting skills, with knowledge of hydraulic and pneumatic systems.
- Ability to read and interpret technical drawings, blueprints, equipment manuals, and electrical schematics.
- Ability to accurately use measuring instruments, including calipers, gauges, and tape measures.
- Proficiency with basic hand tools and power tools.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple projects and prioritize competing service demands.
- Excellent written and verbal communication skills.
- Valid driver's license with an acceptable driving record.
- Valid U.S. passport and ability to travel domestically and internationally as required.
Nice To Haves
- Associate degree or higher in engineering technology, electronics, instrumentation, industrial maintenance, or another technical field.
- Familiarity with ASTM specifications and testing standards.
- Experience with PLCs, HMIs, relays, contactors, and industrial control systems.
- Experience servicing laboratory testing equipment, environmental test chambers, or corrosion testing equipment.
- Experience preparing calibration certificates, service reports, and technical documentation.
- Customer-facing field service or technical support experience.
Responsibilities
- Travel to customer facilities nationwide to install, start up, calibrate, maintain, troubleshoot, and repair equipment.
- Calibrate instruments against certified reference standards and verify accuracy and performance.
- Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, and electronic equipment and related control components.
- Adjust and repair equipment that is damaged, malfunctioning, or outside acceptable calibration tolerances.
- Perform preventative maintenance and verify equipment operates safely and within required specifications before returning it to service.
- Conduct on-site and remote equipment startup, operational training, and customer instruction.
- Record as-found and as-left calibration data; prepare calibration certificates and service documentation.
- Maintain accurate measurement records and traceability to certified reference standards, following applicable procedures and calibration requirements.
- Review calibration due dates, coordinate upcoming maintenance, and notify customers when service is approaching expiration.
- Prepare field service reports and update service records to support invoicing and follow-up.
- Gather customer information, assess equipment issues, develop service plans, and provide technical assistance by phone, email, and other remote methods.
- Explain repairs, recommend corrective actions, follow up after service visits, and address outstanding customer issues.
- Consult engineering personnel on complex equipment problems and product improvement opportunities.
- Communicate customer feedback, equipment performance concerns, and recommendations to management.
- Prepare service quotations, obtain customer purchase orders, and enter sales orders into the ERP system.
- Coordinate travel arrangements and confirm customer site access, safety orientations, and required training before visits.
- Maintain organized service documentation and follow travel and expense policies.
- Prioritize multiple service assignments while meeting customer deadlines and business needs.
Benefits
- Company vehicle for business-related travel and field service assignments.
- Company-provided credit card for authorized business and travel expenses.
- Company cell phone.
- Company laptop computer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
