Field Service Technician

Mettler Toledo • Cleveland, OH

27d • Onsite

About The Position

As a Field Service Technician, you will be the on-site expert customers rely on to keep floor and bench scales operating safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. You must be willing to attain and maintain a Class B CDL.

The role involves maintaining industrial weighing equipment, supporting installations and repairs, training end users, documenting service work, coordinating with internal teams, maintaining a company vehicle and parts inventory, and identifying service or product needs. You must follow company, customer, safety, and quality policies. The position is safety sensitive and subject to drug testing. Overnight travel averages up to 10% and may reach 25%; overtime averages 10–15% and may reach 25%.

Requirements

• Valid driver's license.
• Minimum of a high school diploma or GED, or five years of relevant work experience.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• One to three years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness to attain and maintain a Class B CDL.
• Willingness and ability to travel overnight up to 10% on average and potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10–15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
• Ability to frequently crouch, stoop, kneel, and repeatedly bend for safe and efficient job performance.

Nice To Haves

• Customer-facing or field service experience preferred; commercial experience desired.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment, primarily floor and bench scales, at customer sites while following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs, partnering with more experienced technicians when needed.
• Provide end-user training on proper equipment use and care.
• Use a company laptop and service software to document work, update service records, and maintain service database data integrity each day.
• Coordinate with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain the company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Identify service or product needs and submit sales leads in line with experience level.
• Follow company, customer, safety, and quality policies to maintain a safe work environment.

Benefits

• Company car with paid insurance for work use.
• Tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental, and vision coverage starting on date of hire.
• 401(k) savings plan with company matching, starting on date of hire.
• Tuition reimbursement.
• Perks and discounts.
• Parental and caregiver leave programs.
• Paid time off.
• Flexible spending.
• Short- and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED