Field Service Technician
About The Position
Reliable Door and Dock, a Vortex Doors Company, is a commercial overhead door and loading dock equipment service and installation company headquartered in Jackson, Wisconsin. Field Service Technicians represent the company directly to customers and install, service, and maintain commercial and industrial doors, docks, and related equipment. The role involves checking installation quality and equipment operation, troubleshooting technical issues, and providing courteous, honest customer service. The company describes a team-oriented workplace with varied work, opportunities to learn, training, support, and industry tools and equipment.
Requirements
- At least one year of experience installing and/or servicing overhead doors and docks, or experience in similar mechanical, electrical, construction, or field service work.
- Knowledge and proficiency with hand and power tools.
- Mechanical aptitude and ability to troubleshoot and solve technical challenges.
- Ability to work as part of a team and independently.
- Strong communication and interpersonal skills for interacting with colleagues and customers.
- Valid driver's license and clean driving record.
- Ability to regularly lift 50–100 pounds.
- Ability to read and interpret technical documents, including manuals, installation guides, safety information, drawings, schematics, and troubleshooting guides.
- Ability to communicate effectively with customers, vendors, third-party experts, and coworkers.
- Basic math skills and ability to read and use a tape measure.
- Ability to work methodically, solve practical problems, handle varied situations, and interpret written, oral, diagram, or schedule-based instructions.
- Willingness and ability to pass a pre-employment drug test.
Responsibilities
- Install and service overhead doors, docks, dock levelers, springs, cables, and other essential hardware.
- Set up and maintain commercial and industrial specialty doors, equipment, and accessories.
- Check installations for proper installation, clearance, and balance.
- Respond to customer inquiries and provide honest, pleasant customer service.
- Prepare accurate and complete job notes, service tickets, work summaries, and other records.
Benefits
- Training and support
- Company-provided technology, tools, and equipment
- 401(k) plan
- Health insurance
- Life insurance
- Disability insurance
- Vacation pay
- Holiday pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
