Field Service Technician Coffee, Espresso Machines and Combi-Ovens
About The Position
Turbo Technicians, LLC., a Smart Care company, is seeking a technician in Rochester, Minnesota, and the surrounding area. The company specializes in rapid-cook technology and is an authorized TurboChef service agent. The technician will service commercial coffee and espresso machines as well as turbo and combi-ovens and other original-equipment-manufacturer equipment. Paid training is provided, and the position includes a company service vehicle. The role involves responsive customer service and equipment troubleshooting, diagnosis, repair, installation, removal, preventive maintenance, and cleaning. The technician also orders and schedules repair-parts delivery, maintains inventory, documents work orders accurately, and coordinates with dispatch, management, warehouse, and other technicians. The position calls for a professional, courteous, reliable, and adaptable person who is attentive to equipment performance and customer satisfaction.
Requirements
- Ability to troubleshoot, test, repair, and service technical equipment.
- Knowledge of basic electricity, including amperage, voltage, and resistance, and ability to read basic equipment schematics.
- Ability to understand, read, and use a multimeter.
- Ability to work flexible shifts.
- Familiarity with basic tools and a multimeter.
- Basic understanding of and skill with MS Office.
- Valid driver's license.
- Organizational skills, attention to detail, and a sense of urgency in responding.
- Ability to adapt to the workplace environment and organizational change.
- Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
- Ability to lift and move heavy restaurant equipment when needed.
Nice To Haves
- Aptitude in technical trades.
- Background in field service or restaurant equipment.
Responsibilities
- Provide professional, courteous service and work to deliver high-value service and customer satisfaction.
- Respond to service requests, including equipment troubleshooting, diagnosis, repair, and resolution.
- Perform timely repair, installation, and removal of commercial restaurant equipment.
- Conduct scheduled preventive maintenance and equipment cleaning.
- Order repair parts, schedule their delivery, and maintain inventory.
- Accurately complete work orders and maintain documentation in accordance with company policy.
- Coordinate effectively with dispatch, management, warehouse, and technician teams.
- Maintain a professional, clean appearance and keep the service vehicle clean and orderly.
Benefits
- Paid training.
- 401(k) with company match.
- Three weeks of paid time off.
- Holidays and floating holidays.
- Medical, dental, and vision benefits.
- Company vehicle and fuel card.
- Repair and service tools and supplies.
- Company cellphone.
- Overtime opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
