Field Service Technician - Pharma Filling & Packaging Systems

SYNTEGON • Cincinnati, MN

7d

About The Position

The Field Service Technician is responsible for installing, testing, analyzing, maintaining, and repairing Syntegon pharmaceutical systems at customer sites, as well as training customers. The role provides excellent technical customer service and supports customer satisfaction, retention, and new business growth.

The technician provides turnkey support for machine start-up and IQ, OQ, and PQ validation testing; updates and modifies machine control software; trains customers on equipment use and maintenance; and coordinates development activities and upgrades that improve machine functionality. The role also supports customers and Syntegon's Customer Service and Sales departments as needed, and requires ongoing internal training to maintain technical expertise on new equipment and existing applications.

The position involves working in fully gowned cleanroom environments and in confined spaces on, above, and underneath equipment. Work includes continuous standing, stooping, kneeling, and bending for approximately 66% of the time, and regularly lifting up to 50 pounds. Domestic and international travel is required 80% of the time.

Requirements

• A two-year Packaging Machinery degree and two years of experience working on packaging equipment, or five years of overall experience repairing and maintaining capital equipment.
• Two years of experience working directly with customers.
• Ability to travel domestically and internationally 80% of the time.

Nice To Haves

• Bachelor of Science degree in Electrical Engineering.
• Experience in the packaging industry.
• Proficiency operating controls and prior experience repairing or maintaining control systems such as servo drives, HMIs, and programmable controllers.
• Advanced mechanical, electrical, and software skills.
• Experience with equipment systems including Allen Bradley, Siemens, PLC, and PMAC.
• Ability to support various software control platforms for complete packaging lines.
• Experience with cGMP and GAMP requirements in the pharmaceutical industry.
• Strong customer service focus and ability to build customer confidence in equipment operation.
• German-speaking skills.

Responsibilities

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical systems at customer sites.
• Provide turnkey support for start-up and IQ, OQ, and PQ validation testing on new machine installations.
• Update and modify machine control software at customer sites.
• Train customers on equipment use and maintenance.
• Coordinate development activities and upgrades to update and improve machine functionality.
• Provide support to customers and the Customer Service and Sales departments as required.
• Participate in internal training to maintain technical expertise and proficiency with new equipment and existing system applications.
• Provide excellent technical customer service and help ensure customer satisfaction.

Benefits

• Medical, dental, vision, and prescription health insurance from day one.
• 401(k) with company match.
• Employer-paid short- and long-term disability insurance.
• Employer-paid life insurance.
• Education assistance program.
• Paid time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree