Field Service Technician (Albuquerque, NM)

Becton Dickinson Medical Devices•San Diego, CA

2d•Remote

About The Position

This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components. Candidates should reside within a 30-mile radius of the position's base location - Albuquerque, NM. A company vehicle is provided, and 5% overnight travel may be required.

Requirements

24x7 on-call experience in a customer-facing/field service environment
Experience with computer electronics, Windows OS, and networking
CompTIA A+ Certification
Medical device or electromechanical device service/repair experience
Customer Support Certification
Valid driver's license meeting BD's auto safety standards

Nice To Haves

Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
Prior customer support center experience or training
Military Bio-Med experience
Automated Teller Machine (ATM) service experience
Ability to work independently with minimal supervision
Strong mechanical, computer, verbal, written, and time management skills

Responsibilities

Provide on-site and remote technical support for BD Pyxis automated dispensing systems
Diagnose, service, and resolve hardware and software issues
Implement preventive maintenance programs
Perform installations, repairs, calibrations, and provide sales support
Maintain accurate documentation of service activities and inventory
Participate in ongoing training and professional development
Manage company assets (vehicle, tools, inventory) responsibly