Field Service Technician - California

IPG•Tracy, CA

4d•Onsite

About The Position

As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites. The position involves frequent travel, including overnight travel by car or air, averaging 30% of the work week. Flexibility to work extended hours, weekends, or holidays based on customer needs is required.

Requirements

High school diploma or equivalent required.
Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.
Basic mechanical skills and the ability to safely disassemble, repair, and reassemble components.
Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.
Proficiency using hand tools, power tools, and diagnostic equipment such as multimeters.
Strong communication skills, including the ability to explain technical issues to non-technical individuals.
Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
Strong customer service, organization, and problem-solving abilities.
Ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.
Ability to make real-time decisions, evaluate equipment conditions, and provide accurate technical assessments.
Commitment to accurately recording all service activity performed on IPG/Better Packages equipment.
Ability to travel frequently, including overnight travel by car or air, averaging 30% of the work week.
Valid driver’s license/Real ID with a good driving record and/or passport to aid travel.
Flexibility to work extended hours, weekends, or holidays based on customer needs.
Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.
Equivalent field service experience may be considered in place of the stated education requirement.

Nice To Haves

Associate degree in a technical field such as mechanical, electrical, electronics, or automation.
Experience in packaging automation systems.

Responsibilities

Develop and maintain expert knowledge of IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities.
Communicate product value and service recommendations to customers during site visits.
Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment.
Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation.
Provide on-the-job training to customer maintenance teams as needed.
Establish, schedule, and execute Preventive Maintenance programs for assigned end-user accounts to support equipment reliability and minimize downtime.
Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment.
Document issues, report unusual performance concerns, and provide feedback for product improvement.
Follow field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at customer sites.
Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.
Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.