Field Service Representative - California

Gulfstream • Savannah, GA

1d • $109,808 - $121,366 • Remote

About The Position

The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. Working with minimal supervision, the FSR facilitates comprehensive, professional, and timely solutions to customers' technical issues and needs. The primary area of responsibility is California, but management may extend the region. This is a telework position requiring up to 75% travel, frequent travel, and a valid passport. The role supports Gulfstream aircraft customers in person and by phone or email, including Aircraft On Ground (AOG) and non-AOG events, and provides technical guidance, coordinates repair resources, and communicates aircraft support status. The position is full-time on the first shift. Compensation is $109,808–$121,366, with final compensation determined by qualifications, knowledge, skills, abilities, education, experience, and location.

The FSR works with Customer Operational Readiness on entry-into-service deliveries, supports customer briefings, addresses operational issues and discrepancies, and serves as a technical liaison between Gulfstream and customers. The role includes collecting and communicating technical data, escalating sensitive concerns, coordinating logistics and vendors, providing maintenance guidance, and reporting significant customer-area events to the Operations Manager. The FSR is also expected to develop skills and experience associated with the Senior Field Service Representative role.

Candidates need a bachelor's degree in aviation maintenance or a related curriculum, or an equivalent combination of education and experience, and five years of combined experience. An FAA Airframe and Powerplant license is preferred. Specific aircraft experience and an A&P license may offset the degree requirement under the conditions described in the posting. The role requires the ability to read, write, speak, and understand English.

Requirements

• Bachelor's degree in aviation maintenance or a related curriculum, or an equivalent combination of education and experience sufficient to perform the job's essential functions.
• Five years of combined experience.
• Ability to travel frequently and up to 75% of the time.
• Valid passport.
• Ability to read, write, speak, and understand English.
• For the degree-offset pathway: an FAA A&P license and four years of related aircraft experience, in addition to five years of combined experience, in one or more of the listed areas: GAC FSR, GAC EIS Representative, TechOps Specialist, or technician maintaining or repairing Gulfstream aircraft, including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
• Ability to use and apply technical data, including manuals, drawings, and schematics.

Nice To Haves

• FAA Airframe and Powerplant (A&P) license.
• Prior customer support experience.
• Experience with multiple Gulfstream large-cabin and mid-cabin aircraft.
• Formal maintenance training on all in-production Gulfstream aircraft models.
• Experience maintaining and diagnosing integrated digital avionics and electrical systems.

Responsibilities

• Provide in-person, telephone, and email support for customer Aircraft On Ground (AOG) and non-AOG technical needs.
• Assess local operators' technical capabilities during AOG events and coordinate support among TechOps, FAST, vendor representatives, and customers.
• Apply knowledge of local customs and traditions to help resolve technical support events.
• Work with Customer Operational Readiness to support entry-into-service delivery briefings and address issues and discrepancies related to new aircraft operations.
• Maintain communication with customers regarding aircraft support status and escalate sensitive technical issues or complaints to Gulfstream management.
• Serve as the regional contact for Gulfstream Customer Support and organize logistics, resources, and vendors to resolve product-line issues and arrange aircraft repairs worldwide.
• Guide customers on complex technical tasks and the installation, service, repair, replacement, modification, and maintenance of equipment and systems associated with Gulfstream products.
• Gather and communicate technical data, including service fleet status, troubleshooting actions, operational difficulties, recommended procedural or system changes, and maintenance or operational problems.
• Submit Abnormal Situation Reports when scheduled passenger trips are affected by significant incidents, accidents, or operational events.
• Coordinate non-technical requests and escalations with Account Managers or responsible business units.
• Develop the skills and experience associated with the responsibilities of a Senior Field Service Representative.
• Provide the Operations Manager with timely, accurate reports on significant customer-area issues, events, and changes.
• Recommend updates and improvements to Field Service departmental standard operating procedures based on job responsibilities and lessons learned.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, prescription, dental, and vision coverage.
• Life and disability insurance.
• Retirement savings plan.
• Employee assistance plan.
• Voluntary programs including adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.
• Wellness programs.
• Paid leave.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level