Field Service Technician - Construction Technology
SITECH NorthWest•Kent, WA
•$37 - $42•Onsite
About The Position
Harnish Group Inc., the Caterpillar dealer serving several regions across the western United States and Alaska, is hiring a Field Service Technician for its construction technology products. Based in Kent, Washington, the technician is the first call for support and technical services and is responsible for installing, calibrating, and troubleshooting Trimble 2D/3D technology products. Success depends on understanding, applying, and communicating machine-control and site-positioning technology solutions.
Requirements
- High school diploma or GED equivalent.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Excellent customer service skills.
Nice To Haves
- Experience in land surveying or the construction industry with heavy machinery operation.
Responsibilities
- Perform service work on customer equipment, including diagnostics, testing, repair, calibration, upgrading, and cleaning.
- Provide support and troubleshooting to customers and service technicians; answer questions and resolve issues involving appropriate SITECH staff.
- Provide technical support to promptly and accurately resolve unique or complex issues.
- Escalate unresolved customer and service-technician issues.
- Demonstrate and describe the functions and features of store products and supplies to advise customers on suitable business solutions.
- Capture pertinent customer information, including purchase orders, job-site information, serial numbers, firmware versions, warranty information, and upgrade codes.
Benefits
- Competitive benefits package
- Health benefits
- Vacation
- Sick leave
- Life insurance
- 401(k) with profit sharing and company match
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
