Field Service Technician - Belting

Genuine Parts Company•Tampa, FL

26d

About The Position

MI Conveyance Solutions Field Service Technicians provide mechanical service to customers, including conveyor-belt installation and repair and maintenance of mechanical equipment. The role provides installation, diagnostics, repair, and support for equipment at customer sites and in the shop. Technicians work under direct supervision and follow detailed guidelines on moderately complex repairs and installations. They serve as customer contacts for technical and service-related issues, provide technical support and training, and communicate with technical and non-technical stakeholders to support customer satisfaction. Services may include emergency repairs, equipment servicing, and upgrades on a 24/7 on-call basis. Work may take place indoors or outdoors, sometimes in loud conditions and at heights. The position requires compliance with applicable regulatory requirements, company safety standards, drug-free workplace requirements, and customer requirements.

Requirements

Typically requires a technical degree and zero to three years of related experience, or an equivalent combination.
Ability to read measuring and equipment and perform basic math calculations.
Ability to operate shop equipment safely.
Ability to operate, or be trained to operate, manlifts, forklifts, hand power tools, and shop equipment safely.
Excellent communication skills.
Ability to work effectively with customers, peers, and management to resolve client issues.
Willingness and ability to drive company vehicles in accordance with company policy within one year of the start date.
Must comply with company drug-free workplace requirements and other required customer regulatory requirements.
Ability to push and pull up to 100 pounds and lift and carry up to 100 pounds.
Ability to lift bulky objects and perform neck and trunk rotation, stair climbing, repetitive bending, kneeling, sustained squatting, forward and overhead reaching, reaching and lifting, ladder climbing, carrying, and crawling.
May be required to work at heights from manlifts, platforms, and elevated walkways, and must wear safety equipment and a safety harness.

Nice To Haves

Department of Transportation (DOT) qualifications are preferred.

Responsibilities

Perform on-site conveyor-belt installation, splicing, and preventative maintenance, including occasional emergency call-outs.
Fabricate lightweight and heavyweight belts in the shop.
Rig belt rolls, presses, and tooling for lifting on and off conveyor systems.
Perform basic millwright tasks, including torch heating and cutting, and remove and install conveyor components such as bearings, idlers, pulleys, gearboxes, and motors.
Serve as a customer contact for technical and service-related issues.
Install, diagnose, repair, and support equipment operating at customer sites.
Diagnose equipment problems, assess their extent, document findings, and decide whether parts should be repaired or replaced.
Keep customers informed about services provided and outstanding issues, and recommend system enhancements, upgrades, or repairs.
Provide technical support and training to customers on equipment operation and maintenance.
Communicate technical information to technical and non-technical stakeholders and meet customers as needed to support customer satisfaction.
Perform on-site services for new and existing clients, including emergency repairs, equipment servicing, and upgrades on a 24/7 on-call basis.
Work safely, courteously, and professionally; ensure processes and environmental conditions comply with applicable regulations and company safety standards.
Perform other duties as assigned.