Field Service Technician Lead

Kelvion Products Inc•Catoosa, OK

10d•Onsite

About The Position

Coordinate and supervise activities concerned with installing equipment, troubleshooting, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties.

Requirements

Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to obtain passport and major credit card (for car rental), ability to attend and pass safety orientation exams at customer locations.
Must also be able to obtain industry required certifications, such as TWIC, to gain entry access to customer locations.
Ability to read, interpret, and create documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.

Responsibilities

Responsible for on-site field visits to supervise the installation of equipment.
Investigate and resolve customer reports of technical problems with equipment and perform routine repairs.
Partner with customers to ensure excellent communication and service.
Responsible to insure all new or modified installations of equipment have been completed to ensure full functionality according to applicable industry standards, company standards, and customer specifications.
Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem.
Analyze inspection reports to determine source of problem. Make repairs, replacements, or other corrective actions.
Coordinates problem resolutions with Field Service, Engineering, and other inter-company departments to expedite repairs.
Maintains records of reports. Responsible for submitting reports to the Field Service Supervisor.
Provides recommendations to Field Service Superintendent on recurring equipment problems noted in the field to instigate corrective action in design, production, and/or service to eliminate future problems.
Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime.
Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.
Lead Field Techs.
Directing Techs’ work; providing for the safety of the Techs; planning the work; determining the techniques to be used; apportioning the work among the workers.
Carry out responsibilities in accordance with Kelvion Inc.’s policies, procedures and applicable laws.
Must demonstrate and exhibit professional qualities when speaking with employees, whether in a one-on-one scenario or a group setting.
Responsibilities will include planning, assigning, and directing work, forwarding complaints and passing on problems to management.
All other duties assigned.
To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework