Field Service Technician II (Low Voltage / CCTV)

K Group Companies • Blaine, MN

25d • Onsite

About The Position

K Group Companies is seeking a Field Service Technician II to serve clients in the Blaine, Minnesota area. The role combines Level I installer duties with advanced technical capability, training, certifications, and leadership responsibilities. The technician configures and programs devices and management platforms, oversees system commissioning, and provides customers with basic operational training. The position also involves leading installation teams, ensuring quality work, and supporting customer satisfaction.

Requirements

• At least 2 years in a previous construction trade.
• Advanced knowledge of electricity, high and/or low voltage.
• Hands-on or field experience from previous work.
• Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
• Ability to identify and use common low-voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management or supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• At least 1 year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid U.S. driver’s license.

Responsibilities

• Carry out Level I installer responsibilities while following company documentation and installation and service standards.
• Organize project and service tickets and provide timely updates in line with assignments.
• Understand project scopes and service expectations, take accountability for assigned work, and deliver results.
• Lead teams by delegating tasks appropriate to team members’ capabilities.
• Mentor Level 1 installers, uphold work standards, and seek their feedback for continuous improvement.
• Communicate regularly and effectively with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue professional development, particularly in leadership and communication.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure and commission systems to provide clients with fully operational solutions.
• Accept additional job duties as assigned in the course of business operations.

Benefits

• Competitive base salary based on experience.
• Performance-based bonus and commission opportunities.
• Generous paid time off (PTO).
• Volunteer paid time off (VTO).
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families.
• 401(k) with annual Safe Harbor contributions from the company.
• Profit-sharing opportunities tied to company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed