Field Service Technician II - Heavy Equipment

Ring Power•Daytona Beach, FL

15h

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician works safely and follows applicable safety, environmental, and contamination-control requirements, wears appropriate personal protective equipment, maintains the tools needed for the role, and attends required training. Work includes inspecting components to maximize parts reuse and control costs, documenting repairs and repair time using appropriate software, and monitoring job costs against estimates while notifying a supervisor of potential overruns before completing a job. The role requires an organized, quality-focused approach and effective collaboration with the work team. The technician contributes to timely and safe completion of team tasks, may train or mentor others, and performs other duties as assigned. The position calls for independent problem solving, initiative, adaptability, and accountability for the quality and timeliness of work. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The role has no supervisory responsibility and involves regular exposure to demanding physical and environmental conditions, including outdoor weather, heat, noise, vibration, mechanical and electrical hazards, fumes, dust, and oils.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to work with discretion in setting priorities and deciding how to achieve defined objectives.
Regular availability for nights, holidays, and weekends in addition to regular business hours.
Ability to meet the listed physical demands, including frequent standing, walking, sitting, climbing, kneeling, crouching, crawling, reaching, and handling tools or components; lifting, pushing, and pulling loads of varying weights.
Ability to work in the described environmental conditions, including outdoor exposure, extreme heat or cold, noise, vibration, physical hazards, fumes, dust, and oils.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Conduct assigned work safely and comply with safety, environmental, and contamination-control policies, procedures, and regulations.
Wear proper personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the tools required to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated repairs, maintenance, and troubleshooting on customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems.
Keep the work area neat and orderly and identify improvements to work methods and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs performed and account for repair times.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Support the work team, complete tasks on time, and maintain safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.