Field Service Technician II - Generator

Ring Power•Concord, NC

12d

About The Position

The Field Service Technician II conducts assigned work safely and in compliance with applicable safety, environmental, and contamination-control policies and regulations. The technician diagnoses, maintains, and repairs customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems, and uses the tools needed to diagnose and repair components to the manufacturer’s specifications. The role requires completing technician training, keeping work areas orderly, controlling repair costs, documenting repairs and time in appropriate software, and monitoring expenses against estimates. The technician contributes to team results, communicates cost overruns to a supervisor before completing work, and may train or mentor others. The position regularly involves changing workloads and priorities and may require work at night, on holidays, and on weekends. Work takes place both indoors and outdoors and includes exposure to weather, temperature extremes, noise, vibration, physical hazards, fumes, dust, gases, oils, and other contaminants.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver’s license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Comprehend written material and communicate orally and in writing with employees and customers.
Demonstrate the job-specific knowledge, skills, and abilities needed to resolve workplace challenges.
Follow safety practices and applicable policies and procedures.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Conduct assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear required personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools needed to perform the job and diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated maintenance and repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting and repairs.
Keep work areas neat and orderly and seek improvements to work methods, work areas, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs and account for repair time.
Monitor job expenses against repair estimates and inform the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.