Field Service Technician II (Cargo)

Smiths Group • El Paso, TX

1d • Onsite

About The Position

Smiths Detection is seeking a Field Service Technician II to troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites. The primary assignment is Presidio, Texas, and the technician must live within a one-to-two-hour radius. The role also provides backup support for Del Rio, El Paso, and Eagle Pass, Texas. The position includes on-call work, travel, and may require overtime and work hours outside Monday through Friday.

The technician responds to scheduled and emergency service calls, completes preventive maintenance, documents work, manages parts and tools, and follows up with customers to ensure satisfaction. The role requires effective customer communication, technical support for customers and service professionals, and collaboration with senior-level field service technicians and Product Managers. The technician may also support service sales, site surveys, pilot programs, special projects, and reporting.

The position requires compliance with company health, safety, and environmental policies and applicable U.S. export control and security regulations. It may require TSA vetting for Sensitive Security Information access and a U.S. Personal Security Clearance. A federal background investigation may be required, and the company may require drug testing as permitted by law.

The total compensation range is $75,240–$101,860 per year, with compensation based on the applicant’s qualifications and market alignment. The role also offers a competitive Business Profit Plan and benefits including medical, dental, and vision insurance, a 401(k) with company match, and paid time off.

Requirements

• Associate’s degree, related trade certification in electrical, electronic, or mechanical fields, or relevant military training; equivalent comparative work and life experience is acceptable, with 1–3 years in a related electrical or mechanical field-service role.
• At least 3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field.
• Computer literacy, competency with Microsoft Office Suite programs, and ability to learn specialized software.
• Excellent communication skills and a strong customer-focus and teamwork orientation.
• Responsiveness to customer issues at all times.
• Willingness and ability to travel at short notice.
• Ability to live within a one-to-two-hour radius of Presidio, Texas.
• Excellent organizational, interpersonal, and multitasking skills.
• Excellent customer-service skills and ability to handle stressful situations.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Ability to lift and carry 80 pounds.
• Confidence operating carts, hoists, davit cranes, pallet jacks, or other devices specified in manuals and technical advisory documentation.
• Full-body mobility.
• Ability to work safely in varied environments and around dangerous industrial equipment.
• Ability to meet any required TSA vetting or federal background investigation requirements; a U.S. Personal Security Clearance may be required.
• Ability to work on call and travel; overtime and hours outside Monday through Friday may be required.

Responsibilities

• Troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites.
• Maintain field service logs and organize job files through completion.
• Use downtime productively and work to exceed customer and company requirements.
• Follow up with customers to confirm satisfaction with completed work.
• Meet daily service and repair needs while promoting customer satisfaction.
• Build positive customer relationships through effective communication.
• Install, repair, and maintain field equipment, and provide customer training as required.
• Respond to emergency and unscheduled service calls within established response-time goals.
• Complete scheduled maintenance within required deadlines.
• Document inspections, maintenance, and repairs, and submit paperwork promptly.
• Order, install, and return parts; manage repair-parts cycle time.
• Maintain accurate inventories of parts and tools.
• Keep technical certifications current.
• Review logs for open issues and prepare formal customer reports as needed.
• Participate in service-sales opportunities and help promote and implement revenue programs.
• Seek knowledge and support from senior-level field service technicians.
• Maintain and calibrate tools and test equipment.
• Assess equipment performance using field-support data and recommend improvements or modifications.
• Provide technical support to customers and other service professionals as needed.
• May participate in site surveys, pilot-program service activities, meetings, special projects, and preparation of reports.
• Maintain clear, concise oral and written business communications.
• Build and maintain relationships with senior-level field service technicians and Product Managers to support customers and stay aware of technical trends.
• Control and minimize costs while maximizing revenue.
• Submit expenses, time cards, and other administrative items within required timelines.
• Comply with and support department compliance with company health, safety, and environmental policies.
• Comply with applicable U.S. export-control and security regulations.
• Perform other duties as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Competitive Business Profit Plan
• Training and opportunities for career growth across the business, locally and globally
• Flexible benefits to support health, wellbeing, financial, and lifestyle needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree