Field Service Technician II (Cargo)

Smiths Group • El Paso, TX

2d • $75,240 - $101,860 • Onsite

About The Position

The Field Service Technician II troubleshoots, services, installs, and repairs Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites. The primary assignment is Presidio, Texas, within a one- to two-hour radius, with backup support for Del Rio, El Paso, and Eagle Pass. The position involves on-call work, travel, emergency and unscheduled service calls, and may require overtime or work outside Monday through Friday.

The technician supports customer satisfaction through effective communication, follow-up, training, timely maintenance and repairs, and technical support. The role also includes maintaining service records, reports, parts and tool inventories, certifications, calibrated equipment, and administrative submissions. The technician works with senior Field Service Technicians and Product Managers, contributes to service sales and revenue programs, and complies with company health, safety, environmental, export-control, and security requirements.

Work is performed wherever the customer is located, typically at airports, correctional facilities, courthouses, cruise ships, or other required sites. The position may require Sensitive Security Information access, TSA vetting, a federal background investigation, and a U.S. Personal Security Clearance. The role is a permanent position and offers training, career-growth opportunities, and a competitive benefits package. Total compensation ranges from $75,240 to $101,860 annually, with a competitive Business Profit Plan.

Requirements

• At least 3 years of experience troubleshooting and performing field repairs on electrical and electronic systems and equipment.
• An associate degree, related trade certification in electrical, electronic, or mechanical work, or relevant military training; alternatively, 1–3 years of comparative work and life experience in a related electrical or mechanical field-service role is acceptable.
• Computer literacy, proficiency with Microsoft Office programs, and aptitude for learning specialized software.
• Excellent communication skills and a strong customer-focus and teamwork orientation.
• Willingness and ability to travel at short notice and respond to customer issues.
• Excellent organizational, interpersonal, and multitasking skills.
• Excellent customer-service skills and ability to handle stressful situations.
• Self-motivated, reliable, and accountable, with excellent telephone skills.
• Ability to lift and carry 80 pounds.
• Confidence operating carts, hoists, davit cranes, pallet jacks, or other devices specified in manuals and technical advisory documentation.
• Full-body mobility and ability to work safely in varied environments around dangerous industrial equipment.
• Ability to meet any required TSA vetting or federal background investigation requirements; a U.S. Personal Security Clearance may be required.
• Ability to comply with drug testing requirements to the extent permitted by law.

Responsibilities

• Troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites.
• Meet daily service repair needs and drive customer satisfaction through effective communication and follow-up.
• Respond to emergency and unscheduled service calls within established response-time goals.
• Complete scheduled maintenance by required deadlines and document inspections, maintenance, and repair work promptly.
• Provide customer training and technical support to customers and other service professionals as required.
• Maintain field service logs and job files, review logs for open issues, and prepare formal customer reports as necessary.
• Order, install, and return parts; manage repair-parts cycle time and maintain an accurate inventory of parts and tools.
• Maintain current technical certifications and ensure tools and test equipment are properly maintained and calibrated.
• Assess equipment performance using field support data and recommend modifications or improvements.
• Participate in service sales opportunities and help promote and implement revenue programs.
• Seek knowledge and support from senior-level Field Service Technicians; maintain relationships with senior technicians and Product Managers.
• Participate as needed in site surveys, pilot-program service activities, meetings, special projects, and preparation of reports.
• Control and minimize costs while maximizing revenue.
• Submit expenses, time cards, and other administrative tasks within specified timelines.
• Comply with company health, safety, and environmental policies and applicable U.S. export-control and security regulations.
• Perform other duties as required.

Benefits

• Career training and growth opportunities locally and globally.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Choice of benefits supporting health, wellbeing, financial, and lifestyle needs.
• Competitive Business Profit Plan.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree