Field Service Technician II - Utilities

Ring Power•Krugerville, TX

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician works safely in accordance with applicable safety, environmental, and contamination-control policies and regulations, uses proper personal protective equipment, and maintains the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications. The role requires completing technician training, inspecting components to maximize parts reuse and control repair costs, and documenting repair work and time using appropriate software. The technician monitors expenses against repair estimates and informs a supervisor of potential cost overruns before completing a job. The position also contributes to team performance, may train or mentor others, and performs other duties as assigned. Work is generally scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The role involves regular exposure to changing workloads and priorities, as well as indoor and outdoor conditions, noise, vibration, physical hazards, fumes, dust, and oils. Physical activities include climbing, kneeling, crouching, crawling, reaching, standing, sitting, walking, and handling or lifting loads of varying weights.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to adapt to changing business needs, responsibilities, priorities, and work conditions.
Ability to work during regular business hours, with frequent requirements to work nights, holidays, and weekends.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations.
Wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Work neatly and orderly, and seek ways to improve work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs performed and account for repair time.
Monitor job expenses against repair estimates and notify the supervisor of potential cost overruns before the job is completed.
Support team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.