Field Service Technician II (Low Voltage / CCTV)

K Group Companies • Woodbury, MN

25d

About The Position

K Group Companies is seeking a Field Service Technician II to serve clients in the Woodbury, Minnesota area. The position carries out Level I installer responsibilities while applying advanced technical skills, training, certifications, and leadership abilities to lead installation teams. The technician configures and programs devices and management platforms, oversees system commissioning, and provides customers with basic operations training. The role supports successful installations and customer satisfaction through project and service work involving nurse call, card access, and video surveillance systems.

Requirements

• At least 2 years of experience in a previous construction trade.
• Advanced knowledge of electricity, high and/or low voltage.
• Hands-on or field experience from previous work.
• Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
• Ability to identify and use common low-voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management or supervisory experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• At least 1 year of prior knowledge or experience in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid U.S. driver’s license.

Responsibilities

• Perform Level I installer responsibilities in accordance with company documentation and installation standards.
• Organize and manage project and service tickets, provide timely updates, and follow assigned work.
• Understand project scopes and service expectations, take accountability for assigned tasks, and deliver results.
• Lead teams by delegating tasks within team members’ capabilities and fostering collaboration.
• Mentor Level 1 installers, maintain high standards, and seek feedback for continuous improvement.
• Communicate regularly with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue professional development, particularly in leadership and communication skills.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure and commission systems and provide clients with operational solutions.
• Accept additional duties as assigned.

Benefits

• Competitive base salary based on experience.
• Performance-based bonus and commission opportunities.
• Generous Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families.
• 401(k) with annual Safe Harbor contributions from the company.
• Profit-sharing opportunities tied to company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed