Field Service Technician II (Low Voltage / CCTV)

K Group Companies • Florence, KY

25d

About The Position

K Group Companies is seeking a Field Service Technician II to serve clients in the Florence, Kentucky area. In addition to Level I installation and service responsibilities, this role applies advanced technical skills, training, certifications, and leadership abilities to lead installation teams. The technician configures and programs devices and management platforms, oversees system commissioning, and provides customers with basic operations training. The role supports successful project execution and customer satisfaction across nurse call, card access, and video surveillance systems.

Requirements

• At least 2 years with a previous construction trade.
• Advanced knowledge of electricity, high and/or low voltage.
• Hands-on or field experience from previous work.
• Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
• Ability to identify and use common low-voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management or supervisory experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• At least 1 year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid U.S. driver’s license.

Responsibilities

• Execute Level I installer roles and responsibilities, following company documentation and installation and service standards.
• Organize and manage project and service tickets, providing prompt updates aligned with assignments.
• Understand project scopes and service expectations, take accountability for assigned tasks, and deliver results.
• Lead teams by delegating tasks appropriate to team members’ capabilities and fostering collaboration.
• Mentor Level I installers, uphold high standards, and seek their feedback for continuous improvement.
• Communicate regularly and effectively with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue professional development, particularly in leadership and communication.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure and commission systems, providing clients with operational solutions.
• Accept additional job duties as assigned.

Benefits

• Competitive base salary based on experience.
• Performance-based bonus and commission opportunities.
• Generous paid time off (PTO).
• Volunteer paid time off (VTO).
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families.
• 401(k) with annual company Safe Harbor contributions.
• Profit-sharing opportunities tied to company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed