Field Service Technician II (Low Voltage / CCTV)

K Group Companies • West Chester, OH

25d

About The Position

K Group Companies is seeking a Field Service Technician II to serve clients in the West Chester, Ohio area. The role includes Level I installer responsibilities and requires advanced technical skills, training, certifications, and leadership ability to lead installation teams. The technician configures and programs devices and management platforms, oversees system commissioning, and provides customers with basic operations training. The position contributes to successful installations and customer satisfaction across systems such as nurse call, card access, and video surveillance.

Requirements

• At least 2 years of experience in a previous construction trade.
• Advanced knowledge of electricity, including high- and/or low-voltage systems.
• Hands-on or field experience from previous work.
• Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
• Ability to identify and use common low-voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management or supervisory experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• At least 1 year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid U.S. driver’s license.

Responsibilities

• Perform all Level I installer duties and follow company documentation and installation and service standards.
• Organize project and service tickets, provide timely updates, and manage assigned work.
• Understand project scopes and service expectations, take accountability for assigned tasks, and deliver results.
• Lead teams by delegating tasks within team members’ capabilities and fostering collaboration.
• Mentor Level I installers, maintain quality standards, and solicit feedback for continuous improvement.
• Communicate effectively with Project Delivery Coordinators, Project Managers, and customers to support project execution.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue professional development, particularly in leadership and communication.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure and commission systems, delivering operational solutions to clients.
• Accept additional duties as assigned.

Benefits

• Competitive base salary based on experience
• Performance-based bonus and commission opportunities
• Generous paid time off (PTO)
• Volunteer paid time off (VTO)
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
• 401(k) with annual Safe Harbor contributions from the company
• Profit-sharing opportunities tied to company success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed