Field Service Technician II (Low Voltage / CCTV)

K Group Companies • Dayton, OH

25d

About The Position

K Group Companies is seeking a Field Service Technician II to serve clients in the Dayton, Ohio area. The role includes carrying out Level I installer responsibilities while applying advanced technical skills, training, certifications, and leadership abilities to lead installation teams. The technician configures and programs devices and management platforms, oversees system commissioning, and provides customers with basic operations training. The position supports installation and service work across nurse call, card access, and video surveillance systems, with a focus on reliable project delivery and customer satisfaction.

Requirements

• At least 2 years with a previous construction trade.
• Advanced knowledge of electricity, including high and/or low voltage.
• Hands-on or field experience from previous work.
• Basic telecommunications knowledge, including TCP/IP, general networking, computers, and VoIP.
• Ability to identify and use common low-voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management or supervisory experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• At least 1 year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid U.S. driver’s license.

Responsibilities

• Perform all Level I installer roles and responsibilities in accordance with company documentation and installation and service standards.
• Organize project and service tickets and provide timely updates in accordance with assignments.
• Understand project scopes and service expectations, take accountability for assigned tasks, and deliver results.
• Lead teams by delegating tasks according to team members’ capabilities and fostering collaboration.
• Mentor Level I installers, uphold work standards, and seek their feedback for continuous improvement.
• Communicate regularly with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue professional development, particularly in leadership and communication.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure systems and commission them to provide clients with operational solutions.
• Accept additional duties as assigned.

Benefits

• Competitive base salary based on experience
• Performance-based bonus and commission opportunities
• Generous paid time off (PTO)
• Volunteer paid time off (VTO)
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
• 401(k) with annual company Safe Harbor contributions
• Profit-sharing opportunities tied to company success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed