Field Service Technician II (US Remote)

Nortek•Tualatin, OR

1d•Remote

About The Position

Nortek Data Center Cooling is seeking a Field Service Technician II to work with warranty-related service issues for their Datacenter product line. This role involves providing service, guidance, and technical expertise to end users and outside sales representatives. The company is a premier HVAC company offering energy-efficient and sustainable products, and is part of Madison Industries, a large, privately held company focused on indoor air quality solutions. Nortek Data Center Cooling builds systems that support demanding AI and hyperscale environments, emphasizing a simple, direct, and collaborative culture where employees take ownership and move quickly. With the backing of Madison Air, they have the scale and stability to support high-growth programs.

Requirements

High school diploma or equivalent
Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
Ability to travel ~85% of the time to various job sites for commissioning and warranty work
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to stay on project through root cause analysis
Excellent customer service skills with desire to exceed internal and external customer expectations
Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery

Nice To Haves

Trade/technical school or certification a plus
Product experience with industrial HVAC equipment or similar electromechanical products preferred
Strong experience in Microsoft Excel and Word
Intermediate experience with commercial projects
Building automation experience a plus

Responsibilities

Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
Manage challenging jobs to mitigate impact on customer’s building/experience while minimizing financial burden on the company, requiring collaboration with building owners, general and mechanical contractors, engineers, and local servicing contractors.
Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.