Access Control

BearCom•Grand Junction, CO

5d•$25 - $33•Onsite

About The Position

BearCom is hiring a Field Service Technician to provide customer-focused installation, maintenance, technical support, and service for wireless communications equipment and systems. The role serves public safety and enterprise customers and requires attention to quality, performance, timeliness, and cost-effectiveness. The technician works directly with customers, so a professional attitude and appearance, strong communication skills, reliability, motivation, and willingness to learn are important. Some travel and on-call hours are required. The work covers analog and digital UHF/VHF and 800/900 MHz systems, mobile and portable radios, dispatch consoles, microwave systems, and conventional and trunked radio technologies. It also includes public address, BDA/DAS, CCTV, and related communications equipment. The technician installs and repairs equipment and cabling, programs radios and wireless equipment, interprets diagnostic results, completes site surveys and acceptance testing, and supports customer installation and repair planning. BearCom describes itself as a North American distributor of wireless voice, data, and video solutions and a Motorola two-way radio channel partner. Its security integration affiliate, Stone Security, works with security technology providers including Axis, Milestone, and LenelS2. BearCom offers on-the-job training and support for professional certifications.

Requirements

At least 5 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field, unless military experience applies.
Extensive knowledge of two-way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
Ability to interpret schematics, blueprints, and diagrams.
Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming.
Proficiency operating test equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems, where applicable to the role.
Proficiency with Microsoft Office, including Word and Excel.
Associate degree in Electronics Technology or equivalent.
R56 Certified Installer.
Journeyman level must be attained within 6 months of employment.
Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
Valid driver’s license.
Must complete applicable drug screening and background checks; the hiring process may also include a Motor Vehicle Record check.
Professional attitude and appearance, excellent communication skills, customer-service orientation, reliability, motivation, and willingness to learn.
Ability to travel and work on-call as required.

Nice To Haves

CET Certification.
Motorola Astro 4x–7x training supporting various system operations.
Certifications in Astro 25 products, such as Quantar, GTR8000, and MCC5500/7500.
Certifications in MotoTRBO products and systems, such as Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
Security clearance preferred.

Responsibilities

Install, maintain, and provide technical support and service for wireless communications equipment, including UHF/VHF and 800/900 MHz analog and digital systems.
Operate mobile and portable radio equipment, dispatch consoles, and microwave systems using conventional and trunked radio technologies.
Diagnose, troubleshoot, repair, and resolve wireless communications equipment problems for customers in a positive and efficient manner.
Repair customer equipment by replacing defective modules or components using standard troubleshooting procedures and practices.
Diagnose and repair public address and BDA systems.
Recommend hardware and peripheral equipment that meets customer requirements.
Perform and oversee installation of communications equipment and peripherals, including base stations, repeaters, mobile and portable devices, wireless broadband devices, and CCTV equipment.
Analyze diagnostic test results to repair and program radios and wireless equipment.
Deliver and execute customer Functional Acceptance Test Plans (FATP), and perform and document site surveys and assessments according to customer requirements before and after installation.
Work with customers to prepare quotes, bids, and schedules for installation and repair tasks.
Make minor electronic-circuit modifications at customer request and deploy factory software or firmware updates.
Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
Work collaboratively to meet customer requirements and company goals.
Travel and provide on-call support as required.