Field Service Technician I - Charleston, SC

Baxter•Ladson, SC

11h•Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The Field Service Technician I will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This is where we transform healthcare together by cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. In addition to the repair work, the FSTI is also responsible for performing the same responsibilities as a FSTI related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most! The field service team works within hospital and service setting environments to repair medical devices.

Requirements

Must be at least 21 years of age
High school diploma or GED or equivalent experience
Valid driver's license and driving record
Basic mathematical skills – addition, subtraction, multiplication, and division
Responsible for adhering to Hill-Rom Safety Procedures.
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Technical or Trade School training
DOT physical card (assistance is provided)
Experience with FDA regulated products
Experience in customer service

Responsibilities

Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
Ability to troubleshoot devices and repair any malfunctioning components.
Ability to use the appropriate tools in making required adjustments and repairs.
Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
Ability to load, unload, and remove medical products, weighing up to 1680 pounds.
Generate service revenue and complete activities required under service contract.
Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.
Cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products.
Provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
the Employee Discount Program
the Employee Assistance Program (EAP)
childcare benefits