Field Engineer Technician - Charleston, SC

Unisys•North Charleston, SC

23h•Onsite

About The Position

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status status quo and unlock their full potential. This Field Engineer Technician role provides the full range of Field Engineering support for an assigned base of large / complex clients, taking complete ownership of onsite service activity, performing advanced-level maintenance, and providing technical feedback to improve overall service delivery.

Requirements

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years’ experience in area of responsibility

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.