Field Service Technician I - Charlottesville, VA
About The Position
Hach is hiring a remote Field Service Technician I based in the Charlottesville, Virginia area. Reporting to the Field Service Manager, the technician delivers customer service and performs preventive maintenance, routine repairs, and calibration and verification of Hach devices at customer sites. Customers are expected to include municipal drinking-water and wastewater facilities and industrial sites such as power plants, refineries, chemical manufacturing plants, and food and beverage facilities. Some work may involve servicing instruments in NEC Class I Division 2 hazardous locations. The role involves daily travel to customer sites, typically within a two-hour radius of the home office, with an average of 75% of weekly travel potentially involving overnight stays. Occasional regional travel to other states is expected, with trips lasting up to one week. Company-paid travel, accommodations, and meals are provided for overnight stays. The schedule after training is four 10-hour shifts per week, based on workload demand, providing three days off per week. Onboarding includes eight weeks of field training alongside a dedicated trainer and two weeks of classroom training in Loveland, Colorado. The role includes a company car with maintenance and fuel paid, a company cell phone, a corporate credit card for company expenses, dedicated service support staff, and career development opportunities. Benefits are described as starting on the first day and include medical, dental, and vision coverage, a 401(k) with company matching, PTO, and paid sick leave. The position is eligible for incentive pay, including a Hach bonus of up to 6% of yearly salary, paid quarterly.
Requirements
- High school diploma required.
- Mechanical aptitude, including experience with preventive maintenance and technical diagnostics or repair.
- Valid driver's license and clean driving record.
- Ability to rent vehicles and/or hotel rooms for business travel under applicable state law.
- Ability to travel daily to customer sites, with overnight stays and occasional trips to other states lasting up to one week.
Nice To Haves
- Associate or technical degree, or a combination of education and experience.
- Two or more years of field service experience and/or experience in customer-facing roles.
Responsibilities
- Perform preventive maintenance and routine repairs on instrumentation using established company standard work.
- Calibrate and verify instrumentation using established company standard work.
- Promote a positive customer experience and serve as the on-site customer contact for technical and service-related problems.
- Service instruments in a variety of municipal and industrial settings, which may include NEC Class I Division 2 hazardous locations.
- Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failure records.
- Follow safe work practices according to company policy.
- Execute administrative activities in support of service visits.
- Travel daily to customer sites throughout the assigned territory.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- PTO, up to 17 days per year
- 48 hours of paid sick leave
- Hach bonus of up to 6% of yearly salary, paid quarterly
- Company car, with maintenance and fuel paid
- Company cell phone
- Corporate credit card for company expenses
- Company-paid travel, accommodations, and meals for overnight stays
- Career coaching and development opportunities
- Dedicated support staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
