Field Service Technician I - Charlottesville, VA
About The Position
The Field Service Technician I delivers high-quality customer service by performing preventive maintenance, routine repairs, and calibration and verification of Hach devices at customer sites. Customers are expected to include municipal facilities, such as drinking water and wastewater treatment plants, and industrial facilities, such as power plants and food and beverage plants. The role is part of the Field Service department, is based in the Charlottesville, Virginia area, and is remote. It reports to the Field Service Manager. The position involves daily travel to customer sites, typically within a two-hour radius of the home office. An average of 75% of weekly travel may include overnight stays, and occasional trips to other states in the region may last up to one week. Company-paid travel, accommodations, and meals are provided for overnight stays. Some work may involve servicing instruments in NEC hazardous locations (Class I Division 2). Training includes eight weeks working in the field with a dedicated trainer and two weeks of classroom training in Loveland, Colorado. After training, the schedule is four 10-hour shifts per week, based on workload demand. The role offers a company car with maintenance and fuel paid, a company cell phone, and a corporate credit card for company expenses. Compensation is $29.00–$31.00 per hour, with eligibility for incentive pay and a Hach bonus of up to 6% of yearly salary, paid quarterly. Benefits include medical, dental, and vision coverage, a 401(k) with company matching, PTO of up to 17 days per year, and 48 hours of paid sick leave.
Requirements
- High school diploma required.
- Mechanical aptitude, including experience with preventive maintenance and technical diagnostics or repair.
- Valid driver's license and clean driving record.
- Ability to rent a vehicle and/or book hotel rooms for business travel under applicable state law.
- Willingness and ability to travel daily to customer sites, with overnight stays averaging 75% of weekly travel and occasional regional trips lasting up to one week.
Nice To Haves
- Associate or technical degree, or a combination of education and experience.
- Two or more years of field service experience and/or experience in customer-facing roles.
Responsibilities
- Perform preventive maintenance, routine repairs, and calibration and verification of instrumentation according to established company standard work.
- Promote a positive customer experience and serve as the on-site customer contact for technical and service-related problems.
- Service instrumentation in a variety of municipal and industrial settings, including water and wastewater treatment facilities, refineries, chemical manufacturing plants, and food and beverage processing facilities.
- Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failure records.
- Follow safe work practices according to company policy.
- Execute administrative activities in support of service visits.
- Travel daily to customer sites throughout the territory.
Benefits
- Medical insurance, starting the first day.
- Dental insurance, starting the first day.
- Vision insurance, starting the first day.
- 401(k) with company matching.
- PTO of up to 17 days per year.
- 48 hours of paid sick leave.
- Hach bonus of up to 6% of yearly salary, paid quarterly.
- Incentive pay eligibility.
- Company car with maintenance and fuel paid.
- Company cell phone.
- Corporate credit card for company expenses.
- Company-paid travel, accommodations, and meals for overnight stays.
- Professional onboarding and training, career coaching, and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
