Field Service Technician I - West Coast US
About The Position
The Field Service Technician I travels to customer sites throughout the continental United States, with a focus on West Coast customers, to repair Alma Lasers equipment and perform scheduled preventive maintenance. The role may also provide Level 2 technical troubleshooting to customers by phone. It is a remote position for candidates residing in or near California, Arizona, or Utah. The technician diagnoses and repairs medical equipment, tests equipment after repair, documents work, performs calibration, and schedules preventive maintenance, service calls, and installations. The position works closely with the Client Relations team to resolve customer issues and may mentor other field service personnel and develop troubleshooting documents. The role has no direct reports and requires 75–90% travel as needed.
Requirements
- Associate degree in electrical or electronic repair, or equivalent experience.
- At least 4 years of Field Service experience.
- Ability to read diagrams and schematics.
- Proficiency with Microsoft applications, including MS Office, Excel, Visio, PowerPoint, and Outlook.
- Excellent organizational skills.
- Ability to multitask.
- Positive attitude and approach to job responsibilities and the Alma team.
- Ability to retain large amounts of information.
- Eligibility to work in the United States; employment eligibility documentation is required.
Nice To Haves
- Experience with component-level repair.
- Knowledge of ISO 13485 certification.
- Experience with NetSuite and Salesforce.
Responsibilities
- Travel to customer sites throughout the continental United States, with a West Coast focus, to repair Alma Lasers equipment and perform scheduled preventive maintenance.
- Diagnose and troubleshoot malfunctioning medical instruments or equipment.
- Repair equipment following diagnosis, including full board swaps when needed.
- Test machines after repairs to ensure proper functionality.
- Complete and maintain repair documentation.
- Provide Level 2 technical support by phone to customers and internal employees.
- Follow company safety and health policies.
- Perform low-voltage electrical repairs using a multimeter, oscilloscope, and other hand tools.
- Schedule appointments for preventive maintenance, service calls, and installations.
- Work with the Client Relations team to resolve customer issues.
- Calibrate devices using specified test equipment, such as power meters.
- Mentor and assist other field service personnel and peers in other departments as needed.
- Develop troubleshooting documents for the Client Relations team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
