Service Technician

Andersen Corporation • Charleston, WV

20d • $19 - $28 • Onsite

About The Position

Renewal by Andersen is hiring a Field Service Technician I in Charleston, West Virginia. The technician provides superior customer service by repairing and maintaining previously installed Renewal by Andersen products. The role includes diagnosing customer situations, selecting and verifying effective, cost-efficient corrective actions, and keeping team members informed about customer interactions and service resolutions. The technician also coaches and trains other service technicians, maintains and replenishes service stock, and provides Signature Service to homeowners and peers. The position requires advanced knowledge of Renewal by Andersen window and door installation techniques and the ability to correct installation errors.

Requirements

• High school degree.
• Valid driver's license with a clean driving record.
• Ability to service and repair previously installed windows and doors.
• Ability to dismantle and reassemble windows, door components, window coverings, and hardware.
• Demonstrated analytical problem-solving and decision-making skills, including using a systematic approach to analyze situations, define issues, and reach acceptable solutions.
• Demonstrated interpersonal communication, listening, and empathy skills.
• Organization skills for managing work schedules, job priorities, and stock levels.
• Ability to train others on technical applications and product requirements.

Nice To Haves

• Two or more years of window installation experience.

Responsibilities

• Service and repair previously installed Renewal by Andersen products.
• Analyze customer situations, determine corrective action, and verify that the action resolved the issue in a cost-efficient and effective manner.
• Keep team members informed as needed about customer interactions and actions taken to resolve service issues.
• Coach, train, and mentor Service Technicians.
• Keep the service area neat and organized; inventory the warehouse service stock area; request material replenishment as needed; and provide detailed information to Service RSRs.
• Provide Signature Service to homeowners and peers.
• Apply advanced knowledge of Renewal by Andersen window and door installation techniques to correct installation errors.
• Perform other duties as assigned by the supervisor.

Benefits

• 401(k) plan with employer fixed contributions and company matching
• Profit sharing
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA)
• Life insurance
• Paid time off and paid holidays
• Paid maternity leave and paid parental leave
• Career growth planning and nationwide career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED