Field Service Technician I - Heavy Equipment

Ring Power•Brooksville, FL

11d

About The Position

The Field Service Technician I performs assigned work safely and in compliance with applicable safety, environmental, contamination-control policies, procedures, and regulations. The role diagnoses and repairs customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic systems, and maintains the tools needed to diagnose, disassemble, and reassemble components to manufacturer specifications. The technician attends required training, documents repair work and time in appropriate software, monitors expenses against estimates, and notifies a supervisor of potential cost overruns before completing a job. The position calls for a neat, orderly, safety-conscious approach and a focus on repair quality, cost control, teamwork, and timely results. The technician may train or mentor others and temporarily assume a supervisor’s position when needed. Work is generally scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The work environment includes frequent outdoor exposure, heat, noise, vibration, physical hazards, fumes, dust, and oils, as well as occasional indoor work and other listed environmental exposures.

Requirements

High school diploma or GED.
5–6 years of experience.
Valid driver’s license.
Successfully completed all required training curriculum to be designated Service Field Tech I.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to perform complex problem solving in a dynamic environment, including independent research and analysis.
Ability to work with discretion, set priorities, and make decisions while pursuing defined objectives.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Conduct assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated repairs, maintenance, and troubleshooting on customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems.
Keep work and work areas neat and orderly, and look for ways to improve work methods and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Document repairs performed and repair time using appropriate software.
Monitor job expenses against repair estimates and notify the supervisor of potential cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while maintaining safety and quality expectations.
Train or mentor others in the department.
Temporarily assume the supervisor’s position as necessary.
Perform other duties as assigned.