Field Service Technician/Assembler

Federal Mfg•Fairfield, NJ

82d•$30 - $40•Hybrid

About The Position

ProMach is seeking a talented Field Service Technician/Assembler to join their team. This role involves providing technical field support to maintain strong customer loyalty and uphold the company's reputation for excellent customer service. The successful candidate will possess strong technical installation, start-up, and troubleshooting skills. This position offers rewarding and challenging opportunities globally across multiple packaging segments, focusing on providing best-in-class customer experiences and developing advanced technical skills. When not on field assignments, the technician will support assembly tasks in the shop, demonstrating flexibility between field and shop operations.

Requirements

High School Diploma.
Strong mechanical and electrical background with custom machine start-up/repair/maintenance experience preferred.
Basic knowledge of Allen Bradley Programmable Logic Controllers.
Ability to read and understand engineering designs, including wiring schematics.
Proficient in Microsoft Office software for technical reports and training requirements.
Good communication and interpersonal skills and a strong customer service focus.
Good problem-solving skills and independent judgment.
Ability to conduct a high-level training program with customer personnel on equipment.
Ability to work independently, maintain a positive attitude, and work well with all levels of management and operators.
Willingness to travel more than 75% of the time, both domestically and internationally. Non-travel time will be spent working in the plant.

Nice To Haves

Associate's degree in a related technical field (mechanical and electrical) preferred.
Dedicated: Devoted to a task or purpose with loyalty or integrity.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest.
Team Player: Works well as a member of a group.
Goal Completion: Inspired to perform well by the completion of tasks.
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
Self-Starter: Inspired to perform without outside help.
3 years of experience in Equipment Manufacturing.
3 years of experience in Machine Repair.

Responsibilities

Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
Perform in-factory startup/commissioning of Pace machinery at customer location, including troubleshooting, making adjustments to achieve efficiency rates, and training plant personnel.
Perform in-factory repair/servicing of Pace machinery at customer location, including troubleshooting inefficiencies, making adjustments, performing audits, installing upgrades, and providing follow-up operator training.
Generate detailed service reports.
Engage with customers to identify aftermarket sales opportunities such as machine upgrades, retrofits, additional service opportunities, and recommendations for stocked spare parts.
Set up and test variable frequency drives and servo controllers.
Build, set up, and perform factory acceptance testing on new equipment at the manufacturing facility.
Provide support in the shop as an Assembler during periods when field assignments are not scheduled.
Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.