Field Service Technician 2 - Texas First Rentals

HOLT Group•Waxahachie, TX

21d•Onsite

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy construction equipment. The role requires working safely, following company policies and standards, maintaining professional relationships with customers and colleagues, and taking part in ongoing self-development and required training. The technician completes service documentation, maintains company vehicles and tools, communicates job progress, and may mentor lower-level technicians. Travel is required and may include overnight stays.

Requirements

More than two years of heavy equipment experience.
Valid driver's license.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Exceptional customer service skills and basic diagnostic and troubleshooting skills.
Planning, organizing, prioritization, time-management, and resource-planning skills.
Ability to operate and control equipment or systems and select appropriate tools and equipment for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Fine motor coordination to make precise finger movements with one or both hands to grasp, manipulate, or assemble small objects.
Ability to move objects and use abdominal and lower back muscles for sustained support without fatigue.
Ability to frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; ability to climb ladders and equipment using both hands and feet, work beneath equipment, and react to visual, auditory, and other signals while visually inspecting work.

Nice To Haves

Three or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and follow all applicable safety policies, company policies, procedures, and standards.
Perform minor repairs, troubleshooting, and diagnosis of equipment malfunctions and failures at off-site locations with minimal supervision.
Remove and install parts and disassemble and assemble basic components.
Test repairs, make adjustments, and verify proper equipment operation.
Prepare job-related documents and service reports, order parts, maintain clear customer records, and access necessary databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspection records, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training on time and proficiently.
Maintain a professional demeanor and appearance with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.