Field Service Technician 1 - Texas First Rentals

HOLT Group•Tyler, TX

15d

About The Position

The Field Service Technician I provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy industrial rental equipment. The role works with minimal supervision and requires safe equipment operation, clear communication with customers and supervisors, and completion of job-related documentation and training. The technician is expected to demonstrate alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position requires travel, potentially including overnight stays, and work outdoors in variable conditions, around mechanical equipment and in confined or elevated spaces.

Requirements

More than one year of heavy equipment experience is required.
Valid driver's license is required.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service skills and basic diagnostic and troubleshooting skills.
Planning and organizing skills, including the ability to prioritize work, use time efficiently, and plan for additional resources.
Equipment operation and control skills, and the ability to select tools and equipment needed for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications and licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Manual dexterity and the ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.

Nice To Haves

Three or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor repairs and troubleshooting at off-site locations with minimal supervision.
Troubleshoot and diagnose equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble basic components.
Test repairs and verify proper equipment operation.
Prepare job-related documents and service reports, order parts, maintain clear customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, perform daily inspections, and complete driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean, in good condition, and working properly.
Communicate job progress to supervisors and customers as needed.
Complete assigned work to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional presence with internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.